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COVID-19 Season Updates

Keeping You, Our Employees & Our Communities Safe

 

Falls Creek will delay the opening of the ski lifts for the 2020 snow season until 6 July (conditions permitting) due to challenging early-season conditions.

The delay is to ensure that Hotham and Falls Creek can open enough terrain to provide a safe experience in accordance with the COVID-19 Safe Operating Plan. Vail Resorts is offering full refunds on all lift, lesson and rental purchases that have been made for Hotham and Falls Creek for the period 24 June – 5 July.

 

Vail Resorts will keep the Epic Australia Pass on sale until 5 July and will also allow guests until this extended date to request a refund at epicaustraliapass.com.au. 2020 Epic Australia Pass, 2019-20 Epic Pass and 2019-20 Epic Military Pass holders will be advised shortly of the timing and process for pass access reservations for the period 6 to 12 July.

In alignment with physical distancing protocols, Vail Resorts will be carefully managing the number of skiers and snowboarders accessing Perisher, Hotham and Falls Creek, based on the amount of terrain and lifts open. To enjoy the best possible snow experience and to guarantee resort access, guests who do not have a season pass will be required to pre-purchase their lift tickets, lessons and rentals. Same-day lift ticket sales will not be available at Perisher, Falls Creek and Hotham. Tickets are available for purchase on the resort websites.

The health and safety of our guests, employees and communities is our top priority. COVID-19 presents us with an unprecedented situation, and we want to share our enhanced safety protocols with you.

In accordance with government guidance, current restrictions and the latest safety advice, we have implemented the following measures that will help ensure the health and safety of our guests and staff.

What To Expect This Season

To provide a safe experience for everyone, all skiers and snowboarders are required to:

  • PRE-PURCHASE YOUR PASS OR LIFT TICKETS: Due to resort capacity limits, guests must pre-purchase season passes or lift tickets online well in advance. Same-day lift ticket sales will not be available. Lift tickets will go on sale on 15 June with multi-day tickets available initially, followed by single day tickets.
  • MAINTAIN PHYSICAL DISTANCING: Guests will be requested to maintain 1.5m physical distance from other people at all times in the resort. Guests who live together will be allowed to ride lifts together while others will need to physically distance. Guests will be requested to refrain from congregating in large groups. We will be limiting the number of people in rental, retail and ticket outlets as well as using signage to indicate safe distancing indoors. All our premises will be cashless this season.
  • DOWNLOAD THE RESORT APP: Stay informed with the most up-to-date resort information. Click here to download
  • FOOD & BEVERAGE: Food and beverage operations and indoor seating will be limited. We encourage you to pack your own snacks and lunch.
  • STAY HOME IF UNWELL: Please stay home if you are sick or are considered high risk.
  • RESPECT THE RULES: You may respectfully be asked to leave the resort if you do not follow all hygiene and physical distancing guidelines.
Mandatory Pre-Purchasing

We will be carefully managing the number of skiers and snowboarders able to enjoy the resort daily, based on the amount of terrain and lifts open to achieve physical distancing. To enjoy the best possible snow experience and to guarantee resort access, guests will be required to pre-purchase their pass or lift tickets online well in advance of their visit.

We aim to progressively open all resort facilities through the season, however, some services such as childcare and all-day Children’s Snowsports School programs will not be offered until we assess it safe to do so.

Physical Distancing

Physical distancing means keeping 1.5 metres away from others. You must always follow physical distancing while in our resort.

  • Indoors, there will be signs and ground markings to instruct guests where to stand in line, and where to keep on moving.

  • Lift queues will be redesigned to maintain physical distancing and we will be restricting the amount of people on lifts at a time. For example, on a four seated quad chairlift, only two people will be permitted, sitting on each side of the chair. Except those that live together can ride together.

  • Venues will operate at reduced capacity so that physical distancing can be achieved in restaurants and common areas.

  • While indoor physical distancing requirements are in place, food and beverage operations and indoor seating will be limited.

  • Skiers and snowboarders will be asked to change how they spend their days on the mountain. Guests will be encouraged to bring snacks and lunch and enjoy short breaks on the mountain in the clean mountain air, taking in the never-ending views.

Good Hygiene

Guests will be asked to follow government health and hygiene guidance. You can find more information here.

  • Mobile hand washing and hand sanitising stations will be positioned in areas around the resort. You will see these hand sanitisation stations in high touchpoint areas such as restaurants.

  • We’re following stringent practises in cleaning all resort facilities including restrooms.

  • It is important that you stay at home if you feel unwell.

Most Common Frequently Asked Questions

When will I receive my Order Confirmation email?
  • We are currently experiencing a high volume of orders which is impacting on processing times. You will receive an email order confirmation before 24 June. Thank you for your patience.
I have an existing accommodation booking but wasn't able to purchase lift tickets for these dates.
  • We are sorry that you are not able to purchase lifts tickets for your intended dates. Lifts tickets are limited in Falls Creek due to the COVID-19 Safe Operating Plans we have in place to ensure physical distancing in resort. To provide a safe experience for everyone, we will be carefully managing the number of skiers and snowboarders able to enjoy the resort daily, based on the amount of terrain and lifts open to achieve physical distancing.

  • The Terms and Conditions associated to your accommodation booking will need to be discussed with your accommodation provider. If you require confirmation that your intended ticketing dates are unavailable, we can provide this.

  • If you plan to visit our resorts for multiple days this season, another option is the Epic Australia Pass. Please also note changes made to this product for 2020, including reservations for lift access prior to 13 July, which can be found here.

  • For current information regarding lift tickets, lessons and rental products; in addition to all Covid-19 related restrictions, please visit our COVID-19 Season Updates page on our website.

When will you be releasing more tickets and more dates?
Will there be further inventory added to dates Sold Out?
  • In 2020, lifts tickets are limited at Falls Creek due to the COVID-19 Safe Operating Plans we have in place to ensure physical distancing in resort. Therefore, to provide a safe experience for everyone, we will be carefully managing the number of skiers and snowboarders able to enjoy the resort daily, based on the amount of terrain and lifts open to achieve physical distancing.

  • Unfortunately, this means there will be no further lift tickets (for any duration) available when dates are sold out.

  • If you plan to visit our resorts for multiple days this season, another option is the Epic Australia Pass. Please also note changes made to this product for 2020, including reservations for lift access prior to 13 July, which can be found here.

How can I organise tickets for my child aged 4 or under?
  • Lift Tickets for children aged 4 years and under will be available in resort with proof of age provided.
What if I can't link my existing Snow Pass card or access my account?
  • Linking your Snow Pass card or cards to your account can easily achieved once in resort or from our back end system. Alternatively, you can purchase a $5 Snow Pass Card through one of our retail locations within resort.

  • Please create a new online customer account using a different email address to ensure you can make your lift ticket purchase for your chosen dates. Please then provide us with the Customer ID located on the back of your existing Snow Pass card and we can merge the accounts for you.

We are committed to the health and safety of our guests, employees and communities. It is our top priority. COVID-19 presents us with an unprecedented situation, and we are implementing the following protocols in our resorts to put your safety first. 

Health & Safety

How are you protecting the health and safety of guests, employees and resort communities?  
  • We have worked closely with industry and Government representatives to develop our COVID-19 Safe Operating Plan to guide our safe resort operations this season. It encompasses two equally important parts; Vail Resorts’ initiatives to keep guests and employees safe and the expectations of guests to keep themselves and others safe.

  • We will continue to operate within the Government’s regulations as and when they evolve relating to COVID-19 and resort operations. We are strictly following all advice from theAustralian Department of Health. You can find these guidelines here

  • We encourage you to download the COVIDSafe app which speeds up contacting people exposed to coronavirus (COVID-19). Click here to download the app. 

  • We request that guests who are feeling unwell do not visit our resorts.

How will Physical Distancing be implemented in resort?
  • Perisher, Falls Creek and Hotham will operate at approximately 50 percent of normal capacity to enable physical distancing measures per current government guidelines, until any changes allow for greater access.

  • Physical distancing will be actively promoted throughout our resorts in lift queues, on chairlifts, within indoor facilities and on transport. 

  • We are carefully managing the number of skiers and snowboarders able to enjoy the resort daily, based on the amount of terrain and lifts open.

  • Cash will not be accepted by outlets operated by us.

  • Enforcing limits on public gathering, this including events and certain Snowsports lessons. 

  • We’re limiting venue occupancy to align with the Government’s regulations.

What new hygiene and cleaning measures are you implementing?
  • We are training our staff on hygiene and cleaning protocols.

  • We will provide hand sanitisation stations in our resorts.

  • We are adopting enhanced cleaning measures of high-touch surfaces and increasing the frequency of public area cleaning.

What staff training and protocols are you implementing?
  • All of our employees are trained in COVID-19 safe operating procedures.

  • Employees will not be permitted to attend work if the below symptoms arise or conditions are present:

    • Coughing, fever, or difficulty breathing

    • Have travelled internationally in the last 14 days

    • Have been in a location with widespread COVID-19 transmission in the last 14 days

    • Have been in close contact with a person known or suspected of having COVID-19 in the last 14 days

    • Have tested positive for COVID-19 within the last 14 days

What will you do if there is a COVID-19 case detected in resort?
  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and a trace and track procedure to identify all at-risk people who may also be required to enter a period of isolation.

  • The resort will follow the directions of the State health Department to undertake reactive cleaning and sanitation protocols.

What commitments to health and safety do I need to make as a guest in order to visit?
  • To enable safe resort operations, guests are respectfully requested to stay home if they are not feeling well or are considered high risk. To ensure the safest experience for everyone, guests will be asked to respect all protocols and respect physical distancing guidelines.

    • Physical Distancing Guidelines: Physical distancing will be provided at each resort, based on the amount of terrain and lifts open. Guests will be asked to respect 1.5metres of physical distance at all times in the ski area and at ski lifts, unless they are with a group that they live with.

    • Personal Responsibility: A safe snow experience is the responsibility of everyone. Guests are expected to adhere to government cleanliness, hygiene and physical distancing guidelines, in addition to the Alpine Responsibility Code, to provide a safe environment for everyone. The Australian Government is encouraging Australians to download the COVIDSafe app to improve safety. You can find more information and download it here.

How to Book for the 2020 Winter Season

How do I buy lift tickets in 2020?
  • Guests without a season pass will be required to purchase lift tickets in advance as on-the-day lift ticket purchases at the resorts will not be available until further notice. 

  • We understand that the mandatory pre-purchase of limited availability lift tickets is new and we thank you in advance for your understanding, patience and kindness as we strive to provide you with the best possible experience booking your snow holiday. Find out more.

  • With limited lift tickets available each day of the season based on the lifts and terrain open, guests should book early to avoid disappointment on days where lift tickets may sell out.

When will I receive my order confirmation?
  • We are currently experiencing a high volume of orders which is impacting on processing times. You will receive an email order confirmation by 29 June. Thank you for your patience.
Will we be able to purchase single days tickets?
  • Please keep an eye on our Social Media channels or subscribe to our news via our website to receive the latest updates on Lift Ticket, Lesson & Rental release stages.

  • With limited lift tickets available each day of the season based on the lifts and terrain open, guests should book early to avoid disappointment on days where lift tickets may sell out.
Will I be able to purchase a day ticket in the resort?
  • No, skiers and snowboarders will only be able to access the resorts with a pre-purchased pass or lift tickets; on-the-day lift ticket purchases will not be available until further notice.

  • Multi-day tickets available initially, followed by single-day tickets for dated periods. Find out more.

  • With limited lift tickets available each day of the season based on the lifts and terrain open, guests should book early to avoid disappointment on days where lift tickets may sell out.

Can I book more than one day of skiing and snowboarding at a time?
  • Yes, you can book multi day consecutive lift tickets. The ticket you purchase will only be valid for the date/s you have selected at the time of your booking.

How can I book skiing and snowboarding lessons and equipment rentals?
  • Skiing and snowboarding lessons and equipment rentals must be booked online in advance and are subject to availability. 
How can I book accommodation?
  • We strongly recommend booking accommodation online and well in advance of your planned travel dates. With limited lift tickets available this season, be sure to check availability and book these at the same time as your accommodation.

Epic Australia Pass

What are my options as an Epic Australia Pass holder for the 2020 season?
  • While terrain and lifts are limited during the early season ramp up, guests with a 2020 Epic Australia Pass, 2019-20 Epic Pass or 2019-20 Epic Military Pass will be required to make a reservation to access the resorts. Reservations will be required from opening day until 12 July, or as soon as weather and available terrain and lifts permit. Pass holder reservations for this period can be made beginning 23 June, following final pass payment. From 13 July, or as soon as we able to open adequate terrain and lifts, pass holders will enjoy their season pass access without the need for a reservation at Perisher, Falls Creek and Hotham.

  • Guests who purchased a 2020 Epic Australia Pass and do not wish to proceed with their 2020 pass purchase may cancel and obtain a refund by making a request here no later than 19 June. Any guests who do not elect a refund by 19 June will be charged the final payment for their 2020 Epic Australia Pass on 22 June.

  • After the 19 June refund deadline, the 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law. All guests will receive a refund of any Pass Refund Protection and Skitube add-ons purchased for the 2020 season

  • Head to this page for more information on all options for Epic Australia Pass holders.

How can I buy an Epic Australia Pass?
I have chosen to buy an Epic Australia Pass for the 2020 Season, can I come to the resort at any time?
  • Guests with a 2020 Epic Australia Pass, 2019-20 Epic Pass or 2019-20 Epic Military Pass will be required to make a reservation to access the resorts from opening day until 12 July to enable us to carefully manage resort capacity and physical distancing while terrain and lifts are limited in the early season.

  • Reservations can only be made after the final pass payment is made.

  • From 13 July, Epic Australia Pass holders can access Falls Creek, Hotham and Perisher without reservation.

  • Recent warm weather and later than expected lift openings has required us to make some changes to the pass reservations process. We will advise when Hotham and Falls Creek pass access reservations will be able to be made. We will also advise when Perisher pass access reservations for the period 6 July to 12 July will be able to be made. Learn More.

  • We thank you in advance for your understanding, patience and kindness as we strive to provide you with the best possible experience booking your snow holiday.

Why do I need to make a reservation as an Epic Australia Pass holder prior to 13 July? How do I book?
  • While terrain is limited in the early season, guests with a 2020 Epic Australia Pass, 2019-20 Epic Pass or 2019-20 Epic Military Pass will be required to make a reservation to access the resorts. Reservations will be required from opening day until 12 July, or as soon as weather and available terrain permits. Pass holder reservations for this period can be made from 23 June after the final pass payment is made.

  • Click here for more information.

What changes have been made to Epic Australia Pass Benefits in 2020?
  • Bring-A-Mate tickets are not able to be provided as we strive to manage capacity in the most effective way. Additionally, the Epic Australia Pass Perisher Skitube add-on will no longer be offered as the Perisher Skitube will operate at reduced capacity to allow for physical distancing. A full list of updated benefits are here.
What allocation of lift access will be available for Epic Australia Pass holders early in the season?
  • Availability of lift tickets and pass holder reservations from resort opening to 12 July will be carefully managed to provide access to both groups, ensuring a designated level of access for pass holders.
Why can’t I cancel my Epic Australia Pass today?
  • If you wish to obtain a refund before the start of the season you can do so by making the request here by 5 July. If Pass Refund Protection or a Skitube add-on was purchased, those charges will be automatically refunded. Any guests who do not elect a refund will be charged the final payment for their 2020 Epic Australia Pass by 26 June. The 2020 Epic Australia Pass is non-refundable except as provided for under Epic Coverage and under Australian Consumer Law.

What do I have to do if I want to keep my Epic Australia Pass for the 2020 season?
  • If you are choosing to keep your 2020 Epic Australia Pass, you don’t need to do a thing! Your final payment will be processed by 26 June with a reminder email sent in advance. Starting with the 2020 season, every Epic Australia Pass will come with Epic Coverage, free for everyone who purchases an Epic Australia Pass. Epic Coverage replaces Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19.
Will my Epic Australia Pass be protected by Epic Coverage?
  • Yes! New for 2020, we are providing Epic Coverage to everyone who purchases an Epic Australia Pass. Epic Coverage, which is free for all pass holders, replaces Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19. For more information about Epic Coverage, please see here
Will I be able to use my 2019-20 Epic Pass or 2019-20 Epic Military Pass in Australia?
  • Your 2019-20 Epic Pass or Epic Military Pass is valid for use during the 2020 Australian snow season. Falls Creek, Hotham will be open for the 2020 snow season on 6 July, and Perisher will be open for the 2020 snow season from 24 June.

  • 2020 Epic Australia Pass, 2019-20 Epic Pass and 2019-20 Epic Military Pass holders will be required to make a reservation to access the resorts prior to 13 July due to limited lifts and terrain in the season ramp up and the requirement to carefully manage resort capacity. Reservations will be available starting 23 June.

Is my 2019-20 Epic Pass or 2019-20 Epic Military Pass still valid in Australia if I already used my credit to lock in a 2020-21 Pass?
  • Your pass is valid for use during the 2020 snow season at Falls Creek, Hotham and Perisher. The credits offered to you do not affect your ability to use your pass in Australia.
Can I use my 2019-20 Epic, Epic Local, Epic Day or Epic Military Pass credit to purchase an EAP?
  • Your 2019-20 credits can be used towards the purchase of a 2020-21 Epic Pass, Epic Local Pass and more. Credits may not be applied toward the purchase of an Epic Australia Pass. You can learn more about the pass credits at epicpass.com 
What is Epic Coverage?
  • Epic Coverage, which is free for all pass holders, replaces Pass Refund Protection and provides refunds associated with certain personal events, including illness, job loss, and injury. It also expands coverage to provide refunds to guests for certain resort closures, including COVID-19. Find out more
What if I have already purchased Pass Refund protection?
  • We have introduced free Epic Coverage for all 2020 Epic Australia Pass holders. All guests who had previously paid for Pass Refund Protection will receive a refund for their Pass Refund Protection purchase.
How does Vail Resorts define ‘personal event’?
  • The following personal events are covered: job loss; stay-at-home order from county, state, or country; injury. sickness or death; student transfer; pregnancy; visa rejection; house destroyed due to natural disaster; jury duty; military service; and employer transfer. More details on terms and conditions can be found on epicpass.com
If a partner resort experiences a resort closure, is it covered under Epic Coverage?
  • No, partner resorts are excluded from Epic Coverage. Epic Coverage only applies to Vail Resorts owned and operated resorts. It is important to note that days skied at partner resorts on your pass do count towards your total number of days skied in the determination of your refund.
Will Epic Coverage extend beyond the 2020 season?
  • Yes, Epic Coverage will extend beyond the 2020 season. We know our pass holders want to be able to plan for the unexpected and we are standing behind our commitment to their peace of mind.
What if I have purchased Skitube with my 2020 Epic Australia Pass?
  • All guests will receive a refund for a Skitube add-on purchased for the 2020 season.
What if I’m over the age of 70, will there be a season pass offering for me?
  • Yes, our over 70s season pass is now for sale via our Online Store. Please click here to purchase.

Pass Holder Reservations

I could not get the pass access reservations that I wanted, what options are available to me?
  • We are constantly assessing the amount of lifts and terrain that we are able to safely open with COVID-19 restrictions and forecast snow conditions for each day over the coming weeks. We will release additional inventory for passholders as soon as we are able to, so please check back regularly. However, we have extended the date that you are able to elect to receive a refund on your unused Epic Australia Pass until 5 July 2020, when Epic Australia passes go off sale, if you would like to receive a refund, request here.
Will I be able to reserve dates even if my remaining balance hasn’t been processed?
  • We wanted to let you know that we were unable to process all Epic Australia Pass payments on 22 June.

  • If you have not seen a charge on the credit card on file yet, you should expect to see one by Friday 26 June.

  • This delay will not prevent Epic Australia Pass guests from making an access reservation to come skiing or riding prior to 12 July.

How will I receive my Epic Australia Pass?
  • If you have an existing Epic Australia Pass, your 2020 pass access will be loaded onto your existing card.

  • If you have purchased and Epic Australia Pass for the first time & haven’t had one previously, your pass will be mailed to your nominated address on your Epic Australia Pass account. You can check your account details here.

  • If you have lost or misplaced or you do not receive your pass via postage prior to arrival at the resort, please visit any Guest Services office & we will issue you with a new card.

Where do I find my Epic Australia Login credentials?

If you have not skied with our resort before you will need to create a username and password here:

If you have skied with our resort before and you cannot remember your username, you can select ‘FIND MY ACCOUNT’ and you can update your personal details or if you have your pass from last season enter your PASS MEDIA CARD NUMBER.

What if I have an Epic Pass or an Epic Military pass, what are my login credentials?

If you have not skied with our resort before you will need to create a username and password here:

If you have skied with our resort before and you cannot remember your username, you can select ‘FIND MY ACCOUNT’ and you can update your personal details or if you have your pass from last season enter your PASS MEDIA CARD NUMBER.

I decided not to proceed with my Epic Australia Pass & requested a full refund on my pass, when will this be processed?
  • We are processing refunds as quickly as possible.

  • Due to the high volume of enquiries & refund requests on our guest services team there has been a delay in processing requests.

  • Refunds for payments made towards your 2020 Epic Australia Pass will appear in your nominated account before 12 July. 

How many Items can I have in my cart at one time?
  • The maximum amount of items you can have in your cart at one time is 20 items.

Key Changes to the 2020 Season

Will there be capacity limits at the resort this season?
  • Yes, the resort will commence operations at approximately 50 percent of capacity to enable physical distancing measures, per government guidelines. This means that guests without a season pass will be required to purchase lift tickets in advance as on-the-day lift ticket purchases at the resorts will not be available until further notice.
How will lift operations change?
  • Lift operations will run at reduced capacity to allow for physical distancing. Guests who live together will be allowed to ride lifts together. Others will be required to physically distance as follows:

    • 1 person per triple chair

    • 2 persons per quad chair

When will the resort be open?
  • Falls Creek will open for the 2020 snow season on Monday 6 July.
What are the resort operating hours?
  • Lift operating times are published here.
What Snowsports School lessons will be available during the 2020 season and how do I book?

Private Lessons:

  • First Tracks Private (8.30 am – 10:20 am)
  • Morning Private (10.30 am – 12:30 pm)
  • Afternoon Private (1:30 pm – 3:30 pm)
  • Afternoon 3-hour Private (1:30 pm – 4:30 pm)
  • Final Muster Private (3:35 pm – 4:55 pm)

Group Lessons:

  • Adult Group Lessons (15+) - commencing 13 July
  • Adult Group Lesson options are 10:30am to 12:20pm* & 1:30pm – 3:20pm*
  • Adult PM Group Lessons will be capped at 5 guests per Instructor.
  • Junior Workshop Lessons (6-14 years) - commencing 6 July
Will private lessons be available?
  • First Tracks Private (8.30 am – 10:20 am)
  • Morning Private (10.30 am – 12:30 pm)
  • Afternoon Private (1:30 pm – 3:30 pm)
  • Afternoon 3-hour Private (1:30 pm – 4:30 pm)
  • Final Muster Private (3:35 pm – 4:55 pm)
Will adult group lessons be available?

Adult Group Lessons are available for purchase for the period 13 July to 19 July only:

  • Adult Group Lessons (15+) - commencing 13 July
  • Adult Group Lesson options are 10:30am to 12:20pm* & 1:30pm – 3:20pm*
  • Adult PM Group Lessons will be capped at 5 guests per Instructor.
Will kids group lessons be available?
  • Yes, group lessons for 6-14 year old kids will be available, commencing 6 July.

  • As a result of the impacts to the season from COVID-19 and to provide the safest experience for guests and employees, lessons for children aged 5 & under will not be offered. We thank you for your continued patience.

Will Winter Sports Programs be offered this season?
  • As a result of the impacts to the season from COVID-19 and to provide the safest experience for guests and employees, we are looking at delivering a varied Winter Sports Club program for the 2020 season. Details and dates around when these lessons will be available will be updated once details are confirmed. We thank you for your continued patience.
Will you have equipment rental available?
  • Yes, we will have skis, snowboards and boots, clothing and helmet hire available with additional cleaning, sanitisation and management in place.
Will First Tracks continue this season?
  • Yes - Early Access for Epic Australia Pass holders will be offered this season, providing access from 8.00 am to Halley’s Comet and Towers every day during school holidays and on weekends until the end of September.
Will Night Skiing continue this season?
  • Yes, night skiing will run on Wombat’s Ramble every Wednesday and Saturday from 6.00 pm - 9.00 pm, from July 8 to the end of September.

  • Epic Australia Pass holders enjoy FREE access to night skiing.

Will there be Terrain Parks this season?
  • Yes, we will have terrain parks this season. The location of each terrain park will be subject to terrain availability and lift access.
How will accommodation in resort look different this year?
  • Hotels, apartments and lodges will operate at reduced capacity to ensure that physical distancing can be achieved in restaurants and common areas.
Will you have food and beverages available in resort?
  • Yes, limited food and beverage will be available across the resort. In most cases food service will be limited to take-away, at least in the early season. Guests are encouraged to bring their own snacks and lunch to enjoy on the mountain. With indoor physical distancing requirements in place, food and beverage options and indoor seating will be limited, but additional outdoor seating will be provided. Most venues will be cashless for contactless payment. If physical distancing requirements ease, food and beverage facilities will gain more capacity.
How will Resort Entry change and how can I purchase?
  • Like lift tickets, in 2020 all Resort Entry must be pre-purchased online well in advance of your travel dates. Click here to find out more.
How will Village Transport services change?

Refunds & Cancellation Policy

Are the winter products I purchased prior to 9 June still valid?
  • Yes, guests that booked prior to 9 June will receive communication providing instructions on how to validate or refund their booking with one of our Contact Centre team.
What is your Cancellation Policy?
  • Considering the current COVID-19 situation, we’ve made our cancellation policy simpler and more flexible than ever so you can book with complete confidence for the 2020 snow season. Click here to find out more.
Further Questions
  • If you have specific questions that are not covered in the above FAQs, please contact info@fallscreek.net.

Download the Falls Creek App

For the latest news, lift status, GPS trail map, live snow cams and weather updates, download the Falls Creek App.

LEARN MORE

Download the COVID-Safe App

We recommend downloading the COVID-Safe App before you visit Falls Creek this season.

FIND OUT MORE