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COVID-19 Season Updates


An update from us

27 July 2021 

We will reopen on Wednesday 28 July! 

The Victorian Government has announced the end of the state-wide Stay at Home Directions and we are so excited to welcome all our guests back to ski and board from Wednesday 28 July
 
The safety of our guests, staff and community is, and always will be, our highest priority and we encourage everyone to follow the COVID SAFE rules when visiting the resort. Please also be aware of the below government requirements including; 

 All guests, including those from our local communities, planning to visit the resort are required to return a negative COVID-19 test within 72hrs of visiting the resort. Children under 12 years do not need to be tested; and 

 Masks are mandatory at all times, including indoor and outdoor areas 

When planning your trip we advise you to buy lift tickets, lessons and rentals in advance and online to ensure a smooth arrival as capacity within indoor areas will be reduced. 

We are working hard to safely reopen the mountain after heavy snowfalls, check out our snow report to see what lifts and terrain are available when planning your trip.  

All lift tickets, lesson and rental reservations that occurred during the lockdown period will continue to be refunded as per our refunds and cancellations policy in the coming weeks. Our Guest Services team are working hard to process refunds.    

We’re looking forward to seeing you back in resort soon. 

Keeping our guests, communities and employees safe

We’re excited to welcome you back to Falls Creek this winter and want to ensure that we maintain a safe environment for you to enjoy your winter holiday. We ask that you follow the below tips so that we can work together to protect our season. 

 As the season continues we will ensure to keep you informed on any updates or changes in our operating plans.

Save Time. Book Your Rentals Now

Lock-in equipment rentals before you arrive, and you’ll save time when you get here! Have your confirmation handy and pick-up your rentals faster. 

Bundle and Save More!

Don’t forget to take advantage of our bundles for the best deal on your snow holiday. Simply, buy early (at least 7 days ahead) and build your own bundle of lift tickets, lessons, and rentals to save up to 35%!

2021 Winter Experience FAQs

What lift, lesson and rental products will be available for the 2021 snow season?

A full range of lift tickets, lessons, rentals and Winter Sports Club programs will be available this season including: 

  • 2021 Epic Australia Pass 
  • 1 – 7 Day Lift Tickets
  • Snowsports Lessons & Programs 
    • Private Lessons (Adults & Kids) 
    • Adults Group Lessons 
    • Half Day Kids Group Lessons 
    • Winter Sports Club Programs
  • Ski & board equipment, helmet and clothing rental 
When will lift tickets, lessons and rentals be available to buy online?

Lift tickets, lessons, and rentals are now on sale for the entire season!

Will there be limited access to lifts and lessons this season?

We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Falls Creek this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

We encourage guests to book online in advance to avoid disappointment as lift tickets may sell out.

How can I book accommodation?

We strongly recommend booking accommodation online and well in advance of your planned travel dates. Make sure to check the Terms and Conditions associated to your accommodation prior to booking.

Will there be Terrain Parks this season?

Yes, we will have terrain parks this season. The location of each terrain park will be subject to terrain availability and lift access.

Will there be winter events this season?

Yes, we will be announcing a schedule of COVID-safe winter events. 

Can I ski for free the day before my ticket commences?

Ski for free from 3pm the day before your ticket commences for all tickets 3+ days.

Epic Australia Pass

Will reservations be required for Epic Australia Pass holders?

We do not anticipate 2021 Epic Australia Pass holders will need to make reservations to ski or ride at Falls Creek this season. However, in the event the resorts need to manage capacity to allow for physical distancing, Vail Resorts may manage access through a reservation system that prioritises pass holders.

How can I buy an Epic Australia Pass?

The Epic Australia Pass is off sale for 2021.

Checkout our bundles and latest deals for your snow holiday at Falls Creek.

 

Health & Safety

How are you protecting the health and safety of guests, employees and resort communities?

• We will continue to operate within relevant Government regulations as and when they evolve relating to COVID-19 and resort operations. This may mean we need to operate with capacity limits at certain times of the season.
• Physical distancing will be actively promoted throughout our resorts in lift queues, on lifts, within indoor facilities and on transport.
• We will continue to implement enhanced hygiene and cleaning protocols including staff training and provision of hand sanitisation stations.
• We are respectfully asking guests who are feeling unwell to not visit our resorts.
• Cash will not be accepted by outlets operated by us.
• We’re limiting venue occupancy to align with the Government’s regulations and using QR check-in codes at indoor venues.
• We will adhere to limits on public gatherings and events.
• We strongly recommend all guests to wear face coverings and adopt safe hygiene measures.
• We encourage guests to download and use the VIC State Services app to enable seamless check-in at venues for contact tracing related to coronavirus (COVID-19). Download the App here.

What will you do if there is a COVID-19 case detected in resort?
  • In the event of COVID-19 detection we will provide a coordinated response with the State Health Department. Although this process will be directed by the State Health department, it will likely involve isolation of the impacted guest or staff member and contact tracing support procedures to identify all at-risk people who may also be required to enter a period of quarantine. 
  • The resort will follow the directions of the State Health Department to undertake reactive cleaning and sanitation protocols. 
     

Refunds and Cancellation Policy

What is your cancellation policy?

Considering the current COVID-19 situation, we’ve made our cancellation policy simpler and more flexible than ever so you can book with complete confidence for the 2021 snow season.

Key terms of our policy are summarised below and are applicable to all products except for the Epic Australia Pass and season long Winter Sports Club programs.

  • If requested 7 or more days prior to the earliest scheduled commencement date of any product or service within the booking: Change/cancellation is completed at no additional cost;
  • If requested within 7 days and more than 48 hours prior to the earliest scheduled commencement date of any product of service within the booking: Change/cancellation will attract a fee of $50; and
  • If requested within 48 hours of the earliest scheduled commencement date of any product or service within the booking: Change/cancellation will attract a fee of 100% of the total booking price.

Click here to find out more.

If the resort is forced to close as a result of COVID-19 do I get a refund?

If we are unable to provide you with the Lift Tickets, Lessons or Rental products and services that you have booked or the resort is closed as a result of COVID-19, we will provide you with a full refund. 

If COVID-19 prevents me from travelling to Falls Creek do I get a refund?

Falls Creek will provide cancellation, change of dates, credit forward or full refund on all prepaid products if;

  • You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates; OR
  • Government policies due to COVID-19 prevent you from travelling on your intended dates; OR 
  • Your transport is cancelled or disrupted due to COVID-19 preventing you from arriving in resort for your travel dates. 

If your circumstance meets any of the criteria listed above, please complete this form under 'Cancellation Request' to request cancellation. You will be required to provide supporting documentation such as a medical certificate when applying. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival. This policy is in addition to the standard booking terms and conditions provided by Vail Resorts Australia.