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Thanks for booking with us!

 

We take the safety of our guests, staff and community very seriously.

 

Please do not visit us if you are feeling unwell, have COVID-19 symptoms or are high risk.

 

Please do not visit us if you or a member of your party are experiencing:

  • Fever ≥ 37.5⁰C or chills/night sweats
  • Acute respiratory infection
  • Cough
  • Shortness of breath, lethargy
  • Sore throat, loss of sense of smell/taste

Please do not visit us if you or a member of your party has:

  • Recently been in close proximity to a suspected or confirmed case for greater than 15mins over the course of a week in the period beginning 48 hours prior to onset of their symptoms;
  • Recently shared a closed space with a suspected or confirmed case for more than 2hrs in the period beginning 48 hours prior to onset of their symptoms;
  • Returned from overseas travel (including a cruise) within the last 14 days;
  • Been in close contact with anyone who has returned from overseas travel (including a cruise) within the last 14 days that is a suspected or a confirmed COVID-19 case.

 

If, as a result of the above you wish to cancel your trip we have very flexible cancellation policies for COVID-19.

 

Cancellations to bookings with respect to Lift Tickets, Lessons (except Private Lessons) and Rentals:

  • Are free where the cancellation is made seven or more days prior to the earliest scheduled commencement date of any Product or Service within the booking;
  • Will attract a cancellation fee of $50 where the cancellation is made within seven days and 48 hours of the earliest scheduled commencement dates of any Product or Service within the booking;
  • Will attract a cancellation fee of 100% of the booking total price where the cancellation is made within 48 hours of the earliest scheduled commencement dates of any Product or Service within the booking. Please view our complete cancellation policies here.

 

You can read our latest COVID-19 Season Update and FAQ's here.