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Pass Holder Reservations

Pass Access Reservations Delayed Until Friday 3 July

We apologise, however, after a thorough assessment of current snow conditions and the weather forecast, we are unable to proceed with pass access reservations for Falls Creek for the period 6 to 10 July as planned today. With the downgrade of the predicted snowfall over the next few days we are currently unable to determine the lifts we will be able to open next week.

2020 Epic Australia Pass, 2019-20 Epic Pass and 2019-20 Epic Military Pass holders will be able to make pass access reservations for Falls Creek for the period 6 to 10 July on Friday 3 July but availability will be very limited.

Further guidance will be issued regarding the timing for pass access reservations for 11 and 12 July.

The Epic Australia Pass will remain on sale until 5 July and guests will also have until this extended date to request a refund on their pass.

We thank you in advance for your understanding, continued patience and kindness as we strive to provide you with the best possible experience booking your snow holiday in these difficult conditions. We continue to do all we can to open the resort as quickly and safely as possible.

 


 

Frequently Asked Questions

I could not get the pass access reservations that I wanted, what options are available to me?
  • We are constantly assessing the amount of lifts and terrain that we are able to safely open with COVID-19 restrictions and forecast snow conditions for each day over the coming weeks. We will release additional inventory for passholders as soon as we are able to, so please check back regularly. However, we have extended the date that you are able to elect to receive a refund on your unused Epic Australia Pass until 5 July 2020, when Epic Australia passes go off sale, if you would like to receive a refund, request here.
Will I be able to reserve dates even if my remaining balance hasn’t been processed?
  • We wanted to let you know that we were unable to process all Epic Australia Pass payments on 22 June.

  • If you have not seen a charge on the credit card on file yet, you should expect to see one by Friday 26 June.

  • This delay will not prevent Epic Australia Pass guests from making an access reservation to come skiing or riding prior to 12 July.

How will I receive my Epic Australia Pass?
  • If you have an existing Epic Australia Pass, your 2020 pass access will be loaded onto your existing card.

  • If you have purchased and Epic Australia Pass for the first time & haven’t had one previously, your pass will be mailed to your nominated address on your Epic Australia Pass account. You can check your account details here.

  • If you have lost or misplaced or you do not receive your pass via postage prior to arrival at the resort, please visit any Guest Services office & we will issue you with a new card.

Where do I find my Epic Australia Login credentials?

If you have not skied with our resort before you will need to create a username and password here:

If you have skied with our resort before and you cannot remember your username, you can select ‘FIND MY ACCOUNT’ and you can update your personal details or if you have your pass from last season enter your PASS MEDIA CARD NUMBER.

What if I have an Epic Pass or an Epic Military pass, what are my login credentials?

If you have not skied with our resort before you will need to create a username and password here:

If you have skied with our resort before and you cannot remember your username, you can select ‘FIND MY ACCOUNT’ and you can update your personal details or if you have your pass from last season enter your PASS MEDIA CARD NUMBER.

I decided not to proceed with my Epic Australia Pass & requested a full refund on my pass, when will this be processed?
  • We are processing refunds as quickly as possible.

  • Due to the high volume of enquiries & refund requests on our guest services team there has been a delay in processing requests.

  • Refunds for payments made towards your 2020 Epic Australia Pass will appear in your nominated account before 12 July. 

How many Items can I have in my cart at one time?
  • The maximum amount of items you can have in your cart at one time is 20 items.