Falls Creek operates a dedicated medical centre during the winter season for general practice consultations and emergency medical services. The Medical centre is staffed by experienced doctors for general practice consultations and snow sports injuries. X-ray facilities are also available. Patients are seen in order of arrival and medical priority so appointments are not made.

Located on the Bogong High Plains Rd, the Falls Creek Medical Centre is close to the bottom of the Gully Chairlift.

You can contact the centre directly by calling (03) 5758 3238.


The Medical Centre is open every day during the snow season for GP consultations between 10am - 12:30pm and 2pm - 4:45pm.

During Summer, the medical centre is closed and the phone will be diverted to Mt Beauty Medical Centre. Appointments are available year round in Mt Beauty by calling (03) 5754 3400.


During the winter season a doctor is available at all times for urgent problems. All after hour phone calls are directed to a mobile number; please be prepared to write down instructions.

An ambulance is available on the mountain (ambulance insurance is recommended for all visitors and mountain staff).


Falls Creek's Ski Patrol are the first people on the slopes each morning and the last off the hill at the end of the day. They are there to monitor the mountain safety and ensure your alpine experience is as just as safe as it is fun.

All Falls Creek Ski Patrollers are trained professionals and qualified to deal with any emergency that may arise. Like all sporting activities, there are inherent dangers involved with skiing and snowboarding, Ski Patrol are your best friend should you find yourself in need of assistance.

Look out for Falls Creek's Ski Patrollers in their distinctive red and white jackets as you make your way around the skifields, they are never far away


If you are in need of Ski Patrol;

  • Call 03 5758 3502 - this will connect you to the emergency Patrol dispatch hotline
  • Ask a lift attendant to radio for Ski Patrol - there will be an attendant at the top and bottom of each operating lift
  • You can also head to Ski Patrol base - this is located at the top of the Monkey Bar Poma (inbetween Cloud 9 and Scotts Chair)

If there is a person involved in an accident or with a suspected injury on the slopes make sure you:

  • Take a pair of skis and create a cross several metres uphill of the injured person.
  • If there are only snowboards on hand you should lay these upside down uphill of the person.

This will assist Ski Patrol in locating you and alert other skiers and snowboarders to keep clear of the injured person.


The nearest pharmacist is in Mt Beauty. During winter scripts can be filled and sent to Falls Creek by delivery service (this is not available in summer).

Delivered scripts can be collected from Falls Creek Resort Management 7 days a week from 9am to 5pm.

Some non-prescription items are available from the Falls Creek Medical Centre. However, prescription items can only be issued following a consultation with a doctor (available at the Medical Centre).

For more information contact the Mt Beauty Pharmacy on (03) 57544 224



Just like your mind, your body isn’t static. SpaQ understands that in great detail and so they’ve decided to do things a little differently to fit in with every person’s individual vibes.

As well as packing their menu with some serious therapeutic punch, there is room for flexibility, customization and individualization.

Open daily during the snow season, SpaQ Falls Creek offers the below Spa Packages:

SpaQ Signatures

Massage Therapy

Facial Therapy

Sunless Tanning, Waxing & Grooming


Body Exfoliation & Wraps


For more information head to:


Relax and rejuvenate at Astra after a long day on the slopes. Enjoy from a range of packages that will be the cherry on top of what has already been an amazing snow experience.

Astra offers the below services:

Water Therapy

Spa Therapy



Hands & Feet

Tinting and Waxing


For more information and bookings head to


Altitude Physio & Massage will provide you with up-to-date therapeutic care. We are conveniently located on mountain and offer a wide range of scientifically reputable and evidence-informed physiotherapy treatment and rehabilitation techniques.

We offer the best possible treatments and can correctly guide and accelerate your rehabilitation. We work closely with Olympic and elite athletes during both the southern and northern hemisphere winters. We take pride in passing our knowledge of injury management and prevention onto you.

In addition to Physiotherapy we provide Massage Therapy. Massage can be beneficial for every body. Whether you are after a firm and deep sports massage to get your legs firing again or a Swedish-style relaxation massage, we can offer a treatment to suit your needs.

You can conveniently book your appointment online through our app “Altitude Physiotherapy” or give us a call regarding any inquiries.

Visit our website for more information