Frequently Asked Questions
Falls Creek Snowsports School
What ski and ride school offerings will you provide this year
We are pleased to offer a variety of snow sports lessons this season. Please explore our lessons page for more information.
Are lift tickets included with your lessons?
No, lift tickets are not included in lesson purchases. All lesson participants require a valid lift ticket regardless of their ability level.
Lift access for use in your lesson can be purchased in the form of a single or multi day lift ticket, Epic Australia Pass or Epic Australia 4-Day Pass and must be purchased online and in advance. Please note that single and multi day lift ticket prices are based on daily rates, regardless of the number or type of lifts used during the lesson.
Do I need to book lessons in advance?
Yes, lessons must be booked online and in advance to avoid disappointment and to ensure availability for your preferred dates and times.
If you are trying to book lessons and the lesson appears as Sold Out or Lesson Full, it means that at this stage we are at maximum capacity for that lesson.
Any additional capacity will be released directly to the online shop. Unfortunately, we are unable to offer a waiting list for these products.
I or a family member are a disabled rider, how do we book a lesson?
We offer discounts on single and multi day lift tickets and 50% off private lessons for guests who are Epic Australia Adaptive Pass holders, full members of Disabled Winter Sport Australia (DWA) or Companion Card holders.
To book an adaptative private lesson please contact us in advance so that we can discuss your specific requirements and capabilities with the Falls Creek Snowsports School.
Click here for more information about adaptive snow sports at Falls Creek.
Preparing for your lesson
When should I arrive for my lesson?
We recommend arriving 10 minutes before your lesson start time. Please allow extra time to travel around the resort in peak times (weekends and school holidays) to avoid being late to your lesson.
Do I need to collect my rentals before I go to my lesson?
Yes, make sure you have all your rental gear, waterproof clothing, gloves and other necessary items before you head off on your lesson.
Will my lesson run in all weather?
Yes, our lessons run in all weather! The exceptions to this are if the lifts are on a declared wind hold or lightning hold. Please see our Terms and Conditions for more information.
What happens if I'm late for my lesson?
Please allow extra time to travel around the resort in peak times (weekends and school holidays) to avoid being late to your lesson.
If you’re running late for a lesson please head straight to your lesson meeting area and look for a staff member. If you cannot find a staff member or your correct lesson group, please head to our Snowsports school office located Cloud 9 where one of our staff will help you. Please note that if you miss your lesson due to lateness the lesson cost is non-refundable.
We will do our best to accommodate you if you are running late. However, if your lesson group has already left the lesson area, they will not be able to return to collect late students.
How do I cancel or change my Group Lesson?
If your plans change you have the option to either cancel or change your group lesson booking.
Changes or cancellations that result in money being payable back to the purchaser will be issued in the form of a Snow Credit. No cash refunds will be issued.
Any requested changes of cancellations to bookings must be made at least 48 hours or more prior to the earliest scheduled commencement date of your booking.
Visit our Help Centre for more information about:
View full terms and conditions here.