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Employment

Make a snow change this year and work with us at Falls Creek!

 

Start your day a different way with a career at Falls Creek this 2020 snow season. We are looking for avid snow lovers who are passionate about delivering wonderful and memorable alpine experiences. We pride ourselves on creating experiences of a lifetime for our guests and put a huge focus on providing the friendliest possible customer service.

 

Important COVID-19 Update:

We are continuing to make preparations for our scheduled opening of the 2020 winter season on 6th June. Vail Resorts is closely monitoring the progress of COVID-19 in Australia. As the season approaches, we will advise of any planned changes to resort operations for the 2020 winter season.

Due to current travel restrictions into Australia, we will be unable to process applications from international candidates until further notice, unless applicants are currently already in Australia and in possession of a current visa with work rights. International applicants are welcome to apply but should expect a delay in their application being reviewed at this time due to these travel restrictions.

 

VIEW POSITIONS CURRENTLY OPEN

 

Falls Creek Ski Lifts (FCSL) operates within Falls Creek, Victoria’s largest alpine resort, and is seeking motivated team players to work with us this 2020 snow season.

We are owned by Vail Resorts and are the largest operator within Falls Creek, responsible for ski field operations including snow grooming, snowmaking, lift operations, Snowsports school, ticket sales, guest services, retail, equipment hire, maintenance, races and events, media and marketing, and much more.

Falls Creek boasts a massive 450 hectares of skiable terrain - the largest of any resort in Victoria. With roughly 90 runs accessed by 14 lifts, there is something to suit everybody's ability. It's a challenging, fun workplace where you'll learn new skills in an amazing natural alpine environment and make lifelong friendships.

The official winter season starts on the June long weekend and runs through to early October. Employee start dates vary depending on the role and snow conditions, with most roles commencing in June and finishing late September.

Part-time and casual positions are available across the resort and our huge variety of positions means we have a role for you.

If you have experience in any of the following areas, we’d love you to join our team:

  • Guests Services
  • Retail or Rentals
  • Operations
  • Lift operator
  • Grooming
  • Snowsports Instructing
  • Snowmaking

As well as creating friendships for life and working among a dynamic, fun environment, employees of Falls Creek Ski Lifts also enjoy the following benefits:

  • Complimentary staff Season Pass
  • Great discounts in our retail and rental outlets
  • Employee reward and recognition programs
  • Free group lessons with our Snowsports School
  • Exclusive staff events and celebrations
  • Employment opportunities outside the winter season through partnership programs with international resorts including Whistler Blackcomb, Vail, Breckenridge, Park City and others

Thank you for visiting Falls Creek Ski Lifts Employment website and for your interest in joining the Falls Creek family!

We are currently hiring for the 2020 winter and are seeking individuals who are keen to explore casual, temporary and/or ongoing opportunities.

Before applying for a job with Falls Creek Ski Lifts please ensure you:

  • Are familiar with the Application Information
  • Hold any necessary work permits (i.e work visa)
  • Have an Australian bank account
  • Know the Tax File Number (TFN) requirements
  • Have your superannuation details ready
  • Are aware of behaviours and expectations
  • Know the Interview formats and timeframes
  • Have your resume in a word.doc format ready to upload
  • Have all supporting documentation and certificates (if required) to upload with your application

If you love working in the mountains and align with our values – Have Fun, Be Safe, Serve Others, Do Right, Drive Value, Do Good, then we are keen to hear from you!

 

VIEW POSITIONS CURRENTLY OPEN

 

Application Process:

Once you have created a candidate profile you can check the status of your application at any time by logging into your profile.

To ensure your notification does not go to your junk/spam folder, please add employment@fallscreek.net to your address book.

Interviews for seasonal positions will be held via a video format called “Sonru”. If your application is successful and you are invited to complete a video interview, we will notify you via email with a link to complete your interview. Reviewing interviews is a timely process and your patience during this time is appreciated. All applicants will be contacted as soon as possible after interviews are completed regardless if you are successful or not.

Interviews:

Once you have logged into your interview via the email link, and before you commence your interview, you will have an opportunity to take part in a practice interview to shake off any of those pre interview nerves. Your interview will involve a series of questions with an allocated amount of time to answer each question verbally using your phone, tablet or webcam.

Unlike a Skype interview, there isn’t a person asking the questions from another webcam. This means the benefit of using the Sonru application is you, the candidate, can complete your interview at a time which is convenient for you anywhere in the world! 

Where appropriate, we may request a phone and/or a face to face format in which case the hiring manager will be in contact with you directly. 

Employment Offers:

Successful applicants will have an Employee Profile created and receive an electronic letter of offer containing all details of the position being offered. As a successful applicant you are required to either accept or decline your offer by the expiry date.

Once an offer is accepted, you will receive further pre-employment onboarding activities sent to your Employee Profile via the Talent Centre. Please ensure you complete all activities before the expiry date and keep all your personal details in your profile up to date.


 

I've got the job! What happens next?

 

Once you have accepted your employment offer and completed all required onboarding activities then your main point of contact will be your manager. They will be in contact with you regarding your start date and first day of work. Keep in mind, most start dates are snow dependant. We understand you are eager to arrive and get started as soon as possible. If, at any time, you are unsure on anything regarding your employment send an email to employment@fallscreek.net and one of the team will respond to you.

We operate year-round with a permanent workforce of around 50 employees; during our winter season (June to October) our numbers grow to a whopping 450!

Those of you about to join the Falls Creek Ski Lifts family - relax - you are in good hands. More than 50% of our employees return year after year, and it's our return employees who'll teach you the ropes, helping you to feel confident in your new role and ensuring Falls Creek continues to deliver an Experience of a Lifetime to our guests. 

We suggest you arrive a few days before your first day of work so you can familiarise yourself with the area and check into your accommodation. Below are some key things to organise in advance of your arrival and during the first couple of days. We are positive you will have a great season as part of the Falls Creek Ski Lifts family and we’re looking forward to welcoming you to the team!


 

Employment FAQs

Clothing

While your body will acclimatise to the temperatures over the season, you're likely to feel the cold especially during the first few weeks. Although one bulky item of clothing can be convenient, it's not always practical. We suggest you bring a number of layers, so you can take off and put on what you need. There are plenty of retail outlets in and around Falls Creek with some great savings and specials. Uniforms will be issued to you once you commence employment and must only to be worn during work hours.

Staff Passes

Falls Creek Ski Lifts employees are provided with a free lift pass which must be on you at all times whilst on duty. The lift pass gives you access to all 14 lifts and includes night skiing. As a Falls Creek Ski Lifts employee, your pass also allows you to access free ski and/or snowboard lessons during the season; lessons must be booked through the Snowsports School and restrictions apply on weekends and school holidays. You must show your pass at Falls Creek Ski Lifts retail outlets to receive your discount when purchasing any product.

Staff passes can be collected from a designated ticket office during business hours, unless otherwise advised by your Manager. Only once all assigned pre-employment onboarding activities have been completed will your lift pass be activated.

Resort Entry

Resort Entry Permits are required for all cars parked on mountain during the designated snow season.

Two options are available for staff; in resort parking at a discounted rate of $375 or free parking located just out of the resort on Road 24 (permit required).

To obtain a resort entry pass for your car, you must:
1. Accept your letter of offer
2. Complete your on-boarding and then
3. Go to Falls Creek Resort Management Office on mountain to make your purchase, or arrange a permit to park on Road 24.

IMPORTANT: No staff passes will be issued by Falls Creek Resort Management on Opening Weekend. Please arrange your car pass before or after the Opening Weekend.

Purchasing Equipment

There is no shortage of options for purchasing equipment once you arrive in Falls Creek. If you've never been to the snow before, we suggest you hire your skiing or snowboarding equipment, take a few lessons and then decide which is for you.

Living at Falls Creek

Falls Creek Ski Lifts employees who request staff accommodation may be housed in Falls Creek, basing you on snow. An advantage of living on-mountain is the handy access to the slopes for work or play.

The village itself is compact and relatively easy to get around. You’ll discover a variety of restaurants, cafes, pubs, a supermarket, a number of retail and rental outlets and a medical centre.

There is no overnight parking within the village during the season. If you are bringing a car you must park it in the Long Term carpark. Depending on when you arrive, you may be able to drive your car to your accommodation to unload your belongings. If the village has moved to ski-in, ski-out (snow on roads), or you arrive after June 25th, you will require accommodation transfers in a snowcat, this is approximately $25 and can be arranged on arrival with the Accommodation Transfer Service (ATS).

Road Conditions

It is a legal requirement for all vehicles, including 4WDs, entering the resort to carry correctly fitting snow chains during the designated winter season. Chains can be hired or purchased in Mt Beauty, Bright and Myrtleford.

Make sure you get your car serviced prior to heading to Falls Creek, as the cold can play havoc. Cars require anti-freeze coolant and a good trick is to add a little methylated spirits to your windscreen wiper water, to help stop it freezing.

Diesel vehicles will also need to fuel up in one of the local towns with Alpine Diesel, if this is not yet available, you can purchase blue additive from the Tawonga South Caltex.

Should you be in a carpool with a fellow staff member or housemate, don't forget your manners! The offer of a little cash towards petrol will no doubt be gratefully received. 

On-Boarding Requirements

To help you learn more about the resort before you start at Falls Creek, you are required to complete a number of online activities (also known as 'online induction'). These online tasks can be completed either in sections or all at once. We are unable to assign a start date for you until your pre-employment training is complete.

How It Works:

All on boarding paperwork will be sent to your employee profile with an email notification, including a link to log into the Talent Center. This electronic system is designed to improve turn-around times for contract paperwork, while contributing to our zero foot-print by 2030 initiative. We ask you complete these in a timely manner prior to their expiry date.

Things To Do:

  • e-Sign your Employment Offer/Contract
  • Update personal details in your employee profile, including:
  • Emergency contact details
  • Australian bank account
  • Superannuation information (include your membership number or complete the online application to join Hostplus as a new member)
  • Staff accommodation request form
  • Tax Declaration form
  • Attach a copy of your passport – To verify your Australian Working Rights
  • Add your Working Holiday and passport details (if applicable)
  • Complete any additional department-specific on boarding activities.

We require your e-Signature on all documents. We do not accept faxed or scanned copies.

First Day

We understand your first day can be daunting. Before you arrive your manager will be in contact with you to let you know exactly where you need to meet. 

The Falls Creek Ski Lifts Human Resources department are available prior to your arrival to answer any questions you may have.

Most seasonal start dates are snow dependant; we’re as eager as you for the snow to start falling and therefore appreciate your patience from the time you receive your employment offer and your actual start date. We will do our best to provide as much notice as possible to give you time to arrange your travel plans.

If you receive a start date and are unsure on where you need to be and what time you start please contact employment@fallscreek.net.