Falls Creek will provide cancellation, change of dates, credit forward or full refund on all prepaid products if;
- You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates; OR
- Government policies due to COVID-19 prevent you from travelling on your intended dates; OR
- Your transport is cancelled or disrupted due to COVID-19 preventing you from arriving in resort for your travel dates.
If your circumstance meets any of the criteria listed above, please e-mail email@example.com to request cancellation. You will be required to provide supporting documentation such as a medical certificate when applying. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival. This policy is in addition to the standard booking terms and conditions provided by Vail Resorts Australia.