Skip to navigation Skip to content
Navigation

Terms and Conditions

Refunds and Cancellation Policy

What is your cancellation policy?

Considering the current COVID-19 situation, we’ve made our cancellation policy simpler and more flexible than ever so you can book with complete confidence for the 2021 snow season.

Key terms of our policy are summarised below and are applicable to all products except for the Epic Australia Pass and season long Winter Sports Club programs.

  • If requested 7 or more days prior to the earliest scheduled commencement date of any product or service within the booking: Change/cancellation is completed at no additional cost;
  • If requested within 7 days and more than 48 hours prior to the earliest scheduled commencement date of any product of service within the booking: Change/cancellation will attract a fee of $50; and
  • If requested within 48 hours of the earliest scheduled commencement date of any product or service within the booking: Change/cancellation will attract a fee of 100% of the total booking price.

Click here to find out more.

If the resort is forced to close as a result of COVID-19 do I get a refund?

If we are unable to provide you with the Lift Tickets, Lessons or Rental products and services that you have booked or the resort is closed as a result of COVID-19, we will provide you with a full refund. 

If COVID-19 prevents me from travelling to Falls Creek do I get a refund?

Falls Creek will provide cancellation, change of dates, credit forward or full refund on all prepaid products if;

  • You, a family member or travelling companion contract COVID-19 and are unable to travel on your intended dates; OR
  • Government policies due to COVID-19 prevent you from travelling on your intended dates; OR 
  • Your transport is cancelled or disrupted due to COVID-19 preventing you from arriving in resort for your travel dates. 

If your circumstance meets any of the criteria listed above, please e-mail tickets@fallscreek.net to request cancellation. You will be required to provide supporting documentation such as a medical certificate when applying. All claims, with supporting documentation, are to be submitted no later than 24 hours prior to arrival. This policy is in addition to the standard booking terms and conditions provided by Vail Resorts Australia.