Lift Tickets

How do I pick up my lift ticket?

Lift ticket access will be uploaded onto your Mountain Access card. You can hit the slopes faster by collecting your card at our lift ticket pick up machines.

 If you have an existing Mountain Access card attached to your account, lift access will automatically be loaded to your account following your lift ticket purchase, and you can use your existing card to head straight to the lifts when you arrive at Falls Creek.

 If you have purchased a new Mountain Access Card with your online order, you can collect your card on arrival in resort at one of our lift ticket pick up machines. Simply scan the QR code located on your order confirmation email, or in My Account under “Lift Pass QR Codes”, at one of our ticket pick up machines and your card(s) will be printed. Find out more information about our pick up machines  here.

Please note: A photo must be added to your account before your tickets can be collected. Mountain Access Cards will not be mailed out prior to your arrival in resort and must be purchased online and collected at one of our lift ticket pick up machines in resort.  

 Lift Ticket pick up machines are located at:

• Falls Creek Sports, Slalom Plaza
• Falls Creek Sports, Village Bowl
• Gebi’s Building
• Accommodation Transfer Terminal
• The Board Lounge

What deals are available on lift ticket, lessons, and rentals?

For multi day tickets of 3 days or more, you can access the lifts for free from 3pm on the day IMMEDIATELY PRIOR to the selected start day of you lift ticket.

This deal also extends to your rental equipment if you have booked with

Can I purchase a lift ticket for the same day I want to ski or ride?

Same-day lift tickets must be purchased online and collected at our lift ticket pick up machines that are spread throughout the resort. For the biggest savings, purchase your lift tickets online now.

Can I purchase a half day lift ticket?

Yes, half day tickets can be purchased online. Half day lift tickets are only available for the afternoons, with access to operating lifts starting from 1pm until close.

When you arrive in resort you can collect your lift ticket(s) at our pick up machines that are spread throughout the resort.

Do I need to be fully vaccinated to ski and ride this season?

The safety of our guests, staff and community is our number one priority. While we currently do not require resort visitors to be vaccinated for COVID-19, any future COVID-19 vaccination or related requirements for this season (and future seasons) will be determined in accordance with Government health advice, and applicable public health orders and directions. You should check these FAQs regularly to understand the latest resort requirements.

What lifts can I access with my lift ticket?

Single and multi day lift tickets will provide access to Falls Creek operating lifts only.

If you’re looking to ski or snowboard all season long at Perisher, Falls Creek and Hotham we recommend considering the Epic Australia Pass.

When can I use my lift ticket? 

Single day lift tickets must be used on the specific day you booked it for.

Multi day lift tickets must be used across CONSECUTIVE days from the start date of your lift ticket.

For multi day tickets of 3 day or more, you can access the lifts for free from 3pm on the day IMMEDIATELY PRIOR to the selected start day of you lift ticket.

This deal also extends to your rental equipment if you have booked with

Can I give my lift ticket to someone else?

No, lift tickets are non-transferrable. Lift tickets are only available for the ticketed guest name and for the date range you purchased. If you wish to change your booking, head here for more information.

Are multi day lift tickets for consecutive days only?

Yes, our multi day lift tickets provide lift access for CONSECUTIVE days from the start date of your lift ticket. For example, if you have a 4-day lift ticket starting Monday, your 4-day lift ticket will be valid from Monday – Thursday.

Is my lift ticket refundable?

If your plans change you have the option to either cancel or change your booking.

Changes or cancellations that result in money being payable back to the purchaser will be issued in the form of a Snow Credit. No cash refunds will be issued.

Any requested changes of cancellations to bookings must be made at least 48 hours or more prior to the earliest scheduled commencement date of your booking.

Visit our Help Centre for more information about:

• Changing or cancelling your booking
• Changing or cancelling your booking due to injury or illness
• Changing or cancelling your booking due to Covid-19

View full terms and conditions here.

How do I change or cancel my booking?

Requests to change or cancel your booking must be made at least 48 hours or more prior to the earliest scheduled commencement date of your booking.

To change or cancel your booking please contact our teams via the below links:

• To change your lift ticket, group lessons and rental booking, click here
• To change your private lesson booking, click here

Visit our Help Centre for more information about changing or cancelling your booking.

View full terms and conditions here.

I’ve been impacted by Covid-19 and cannot travel; Can I cancel my booking?

If you have been impacted by Covid-19 and cannot travel for your trip you can request a cancellation due to Covid-19.

A Snow Credit voucher to the full value of the booking will be provided in the event that:

• You, a family member or travelling companion within the same booking contracts COVID-19 and is unable to travel on the intended dates
• Government COVID-19 policies prohibit you from travelling on the intended dates
• Transport is cancelled due to COVID-19 preventing you from arriving in resort for your booking dates.

If your circumstances meet any of the criteria listed above, contact our teams to request a booking cancellation due to COVID-19 at the below links. Plese note you must provide the required documents alongside your request.

Click here for more information about changing the dates or cancelling your booking due to Covid-19.

View full terms and conditions here.

I am an Epic Australia Pass holder, how do I use my Bring a Mate lift tickets?

Epic Australia Pass holders receive 6 Bring A Mate invitations. Bring A Mate invitations can be shared with mates for access to up to 50% off single day lift tickets, valid across Falls Creek, Hotham and Perisher.

To send your Bring A Mate invitations:

• Sign in and select ‘Bring A Mate’
• Select the invitation(s) you wish to send, complete the contact information for your mate and select “Send”
• Your invitations will then reflect which have been sent and/or used by your mate, and which are still available

Find out more about Bring A Mate invitations here.

I or a family member are a disabled skier or rider, do you have any discounts?

Season Long Access

The Epic Australia Adaptive Pass provides season-long lift access Falls Creek, Hotham and Perisher. Plus, lift access to the best resorts in North America, at a discounted rate for guests with permanent disabilities.

Single or Multi Day Access

We provide Disabled Wintersport Australia (DWA) members and Companion Card holders with a 50% discount on single and multi day lift tickets (adult & child).

This concession applies both to full DWA Members and Companion Card holders with a disability and a person providing on-snow support if needed.

Please follow these steps to purchase your discounted lift tickets online

• Create or sign in to My Account
• Contact us with a copy of your current DWA membership card or companion card
• We will confirm when your discount is linked to your account via the email address provided
• Sign in to the online shop and purchase your discounted tickets. The discount will be applied once you have added lift tickets to your cart and assigned these lift tickets to your name.

Click here for more information about adaptive snow sports at Falls Creek.