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On Mountain Services

Medical Care

For all medical emergencies, call 000.

Falls Creek operates a dedicated medical centre during the winter season for general practice consultations and emergency medical services. The Medical Centre is staffed by experienced doctors for general practice consultations and snow sports injuries. X-ray facilities are also available. Patients are seen in order of arrival and medical priority so appointments are not made.

Located on the Bogon High Plains Rd, the Falls Creek Medical Centre is close to the bottom of the Gully Chairlift. 

You can contact the centre directly by calling 03 5758 3238.

Opening Hours: 

The Medical Centre is open daily during the snow season for GP consultations between 10am - 12:30pm and 2pm - 4:45pm.

During summer, the Medical Centre is closed and the phone will diverted to Mt Beauty Medical Centre. Appointments are available year round in Mt Beauty by calling 03 5754 3400.

After Hours Care: 

During the winter season a doctor is available at all times for urgent problems. All after hour phone calls are directed to a mobile number; please be prepared to write down instructions. An ambulance is available on the mountain (ambulance insurance is recommended for all visitors and mountain staff).

Pharmacy Services

The nearest pharmacist is in Mt Beauty. During winter, scripts can be filled and sent to Falls Creek by delivery service (this is not available in summer). Delivered scripts can be collected from Falls Creek Resort Management 7 days a week, from 9am to 5pm.

Some non-prescription items are available from the Falls Creek Medical Centre. However, prescription items can only be issued following a consultation with a doctor (available at the Medical Centre).

For more information contact the Mt Beauty Pharmacy on 03 57544 224.

Falls Creek Ski Patrol

If you are in need of Ski Patrol, please call 03 5758 3502.

By calling 03 5758 3502, you will be connected to the emergency Patrol dispatch hotline.

Ask a lift attendant to radio for Ski Patrol - there will be an attendant at the top and bottom of each operating lift.

You can also head to Ski Patrol base - this is located at the top of the Monkey Bar Poma (inbetween Cloud 9 and Scotts Chair).

If there is a person involved in an accident or with a suspected injury on the slopes, please make sure you:

  • Take a pair of skis and create a cross several metres uphill of the injured person.
  • If there are only snowboards on hand you should lay these upside down uphill of the person

Supermarket

Foodworks

Foodworks supermarket is located withing the QT complex at the bottom of Halley's Comet charlift, in front of Slalom Plaza day carpark.

Winter trading hours: 8am - 7pm daily, June - September.

Open daily during summer. Phone 03 5758 3009 for trading hours.

www.foodworkshighcountry.com.au 

Public Toilets

Slalom Plaza: 

There are public toilets located at the base of the main stairs in Slalom Plaza. As you head down the stairs towards the Slalom Plaza day car park they can be found on both sides of the QT Building.

The Village Bowl:

Public toilets can be found in the Village Bowl adjacent to the children's playground. Toilets are open to all visitors during the snow season.

Change Rooms & Parents Rooms:

Change rooms, showers and parents rooms are located within the QT Complex. As you head down the stairs in Slalom Plaza towards the Slalom Plaza day car park, these facilities can be found on the left side of the building.

Childcare

Falls Creek Childcare is open daily for children aged 12 weeks to 5 years old, with care between the hours of 8am and 5pm. Run by qualified and experienced educators, the centre is conveniently located in Slalom Plaza at the base of the Halleys Comet chairlift.

As a participant in the National Quality Framework for Early Childhood Education and Care, parents are able to access the Child Care Benefit and other applicable government rebates. Please note there are specific requirements around booking procedure, what to bring and the centre’s sickness cancellation policy. The "No Jab, No Play" policy also applies for all bookings and children without adequate immunisation history are not able to be accepted at the centre.

During winter spaces are limited so early bookings are highly recommended and all booking requests are subject to availability. For full details and to make a booking request, please visit the Child Care Centre online.

Ski Valet at The Snowzone

Our ski and snowboard valet service also operates from The Snowzone. At the end of a day on the slopes store your skis or board overnight and swap your ride boots for après snow shoes. Ski Valet starts from $5 per person per night when you rent your gear from one of our rental locations.

Open daily 8:30am - 5:30pm

Open until 8:30pm on night skiing nights

For more information please call: 5758 1000